Frequently Asked Questions

Frequently Asked Questions


Where can I use the 1020RX Pharmacy Card?

Our pharmacy card is accepted at over 60,000 participating pharmacies throughout the United States. The network includes pharmacy chains such well-known drug store as Rite Aid, Medicine Shoppe, Walgreens and more as well as thousands of independent pharmacies nationwide. Pharmacy locations can be obtained by contacting customer service at 800-710-2079 between the hours of 9:00 AM to 5 PM EST. If a neighborhood pharmacy is not already participating in our network, please have them call us at 800-7-1020RX (800-710-2079). We will send them information about how they can join our network so that you can take advantage of the savings at your pharmacy of choice.


What if my pharmacy doesn’t recognize the card?

Pharmacies may not be familiar with every prescription program in which they participate. If the pharmacist does not recognize your pharmacy card or if you encounter a problem at the pharmacy DO NOT leave without having the pharmacy call the toll-free number printed on the back of the card.


What is my average discount on drugs not listed in one of the tiers?

Members save an average of 46% on generic and brand-name prescription drugs. There is not a guaranteed percentage saving on every prescription purchase. THE MEMBER ALWAYS RECEIVES THE CONTRACT PRICE OR THE PHARMACY’S PRICE, WHICHEVER IS LESS.


What is a generic drug?

Once a patent on a brand-name drug expires, other drug companies may make a generic version of the drug with the approval of the Food and Drug Administration (FDA). The FDA’s standards for quality are the same for all manufacturers. This means that generic drugs must contain the same active ingredients as the name brand whose patent has expired and that it is as safe, potent and effective.


How can I keep my prescription drug costs down?

The use of generic prescription drugs, whenever available, is the most cost-effective. Discuss your prescription options with your doctor and ask whether a less expensive alternative would be as effective for your ailment or condition.


How will I know if there is a generic equivalent available?

Just ask your local pharmacist or call Customer Service to find out about generic equivalents for your prescription. Also, ask your doctor to prescribe generics whenever possible and appropriate.


What is the difference between name brand and generic drugs?

The brand name is the trade name under which the product is advertised and sold. Initially, brand drugs are protected by patents, which enable the manufacturer who developed the drug to recoup the research and development costs incurred in bringing the drug to market for a predetermined number of years. Once a patent expires, other companies may manufacture a generic equivalent, providing they follow stringent FDA regulations for safety.

Generic drugs are drugs for which the patent has expired, allowing other manufacturers to produce and distribute the product under a generic name. Generics are essentially a chemical copy of their brand name equivalents. The color or shape may be different, but the active ingredients must be the same for both. The preferred drug list contains only FDA-approved generic medications.


Why is the brand drug I am taking not discounted?

If you are currently taking a medication that has similar active ingredients or is used to treat the same conditions as the brand drugs on the preferred pricing guide, it may still be discounted. You will pay the negotiated price for that drug. To take advantage of the potential program savings on preferred listed medicines, you should ask your Pharmacist (where regulations permit) or a doctor to change your medication, where medically appropriate, to a less expensive product listed in the preferred pricing guide.


How do I contact the mail service pharmacy?

Members can order up to a 90-day supply of medication through our convenient mail order pharmacy service and have it delivered to their home. Prescription drug orders are shipped FREE of charge via First Class Mail. A secure mail order form is provided in your fulfillment kit.


Where can I find more information about other benefit plans?

For frequently asked questions about our physicians/hospital plan – Click Here

For frequently asked questions about the dental benefit – Click Here

For frequently asked questions about the vision plan – Click Here

For more information, please contact us at toll-free 1-800-7-1020RX (1-800-710-2079) Monday through Friday between the hours of 9:00 AM to 5 PM EST, excluding Holidays. You can also contact us by sending an email to info @


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